In today’s evolving business atmosphere, it’s important to be up to date in the world of technology. From smart tech to machine learning and automation, there are so many things to consider while running your business.
Making an office telephone system purchasing decision need not be difficult when considering all of the tech trends out there. The right telephone system for your business can be a fairly easy process if you know what is available.
In essence, there are three types of phone systems that you can install for your business. Here’s a quick breakdown that provides you with the tools and research you need to make the right choice.
Virtual Phone Systems
A virtual phone is a great option for an office telephone system that includes remote workers. A virtual line connects a business phone line to the employee on a mobile or home device.
This is a form of call forwarding, in which the calls may be directly transferred from the business line when someone calls and forwarded to the employee’s designated phone. They include a variety of features, such as automated receptionists and call screening.
This type of phone system may be considered an upgrade to a traditional landline.
A traditional landline may be better suited for a small office telephone system, as it’s typically supported by a local or regional phone company. These are running as public switched telephone networks, otherwise known as PSTNs, and are analog systems on a telephone company’s traditional copper wiring.
In order to run a landline system, you’ll need specific hardware, which is required to create multiple extensions and allow for other features, such as call transferring.
Some of these systems may be considered a hybrid of a VoIP calling system by using a business’ data network to connect to each individual phone in the business network.
VoIP Office Telephone System
A VoIP system uses existing internet wires and connections that a company already has in place in lieu of the old copper wires used by the phone company.
These systems feature automated attendants and other computer integration, allowing voicemails to be sent to email inboxes and other exciting features. VoIP systems also allow remote workers to access the business phone system via their own mobile device.
One drawback is firewalls. They can be challenging to work around when implementing a new system, such as VoIP.
In all, there are a few issues to consider for each system.
- Great for remote workers/employees
- Charged on both ends – virtual system and mobile/home phone
- Many companies moving away from landlines
- More difficult to purchase and repair
- Sophisticated and complete
- Easily set up and configured
- Significantly cheaper than landlines
- Relies on an internet connection
Choosing your product wisely will depend on your business’ demands. Take all of your needs into consideration. Make sure to ask for assistance and ask questions if you have trouble deciding on the right option for your business.