Services, such as VoIP and automated attendants, are often bundled with your telecom services. Yet, few are taking advantage of all that’s offered.
There are dozens of other services you may not have in use, but could be helpful to your business.
Want to maximize your value and the opportunities beyond basic services? Here are five ways to get the most from your services:
- Ongoing Training
A dedicated set of trainers are available through select service providers. These individuals help your team learn more about the installed hardware and services.
A help desk provides routine training so you can benefit from all the features available.
Additionally, the help desk gives your team ongoing access to specialists. The access to the help desk is rarely found with larger telecom providers outside of the initial installation.
- Cost Optimization
Hardware and software guidance helps reduce overhead and routine costs. This is done through selective screening and the design of your workspace, which incorporates the needs of the client.
The localized team uses their expertise when selecting systems to remove. The expertise reveals the unnecessary items and elements in the design.
Cost optimization continues to provide a benefit as the business grows. Adaptable designs allow growth without the pains of purchasing more than what’s needed.
- Robust, Modern Systems
VoIP and business phone systems provide the touch points for ongoing, stellar customer service. These systems allow employees access to business resources and reporting. Access to these features improves their efficiency and output.
VoIP and packaged phone systems lower operational costs, too.
The communication systems use existing network connections. Tapping into existing connections remove added costs of extra hardware and data.
- Ongoing Maintenance
The rapid evolution of hardware and software results in legacy systems. These older systems are prone to faults caused by hardware and software incompatibilities.
Ongoing maintenance ensures reliable up-time while preventing disruptions caused by conflicting systems. A CCI Annual Maintenance Agreement is a commitment providing remote and on-site support. The support creates a framework when covering minor and major failures.
The result of reliant up-time translates to happier, more productive employees.
Regular auditing provides clients with a thorough understanding of their telecom expenses.
The audit details the client’s portfolio to help them to understand current and future needs. This audit results in better budgeting and spending. It provides data for record keeping throughout the growth of the business.
The transparency of these reports develops trust between both parties. It allows the business to operate without the need of managing their telecom services.
A Shortcut to Better Telecom Services
We’ve all heard the horror stories of troublesome telecoms. Imagine the annoyance of expanding services when the service is already lackluster!
Skip the hassle. Choose a local, innovative telecom services company such as Custom Communications.
We’re dedicated to creating a strong relationship with you and your business.
Contact us to learn how we can take your use of these services to the next level.